Reviewer's Name: Malice35
E-mail Address: Malice35@softhome.net
ICQ #: 2913218
City and Access Number: Troy, MI; (248) 721-4283
Years using the Internet: 3
Months with this ISP: 7
Total ISPs used: 7
Still have an account with this ISP as of this date? Yes
Modem Speed: 28.8K
Model and Brand of Modem: US Robotics Sportster v.34
Typical Connect Speed: 26400bps

How often is the ISP down or unaccessible? Once or more every week
How often is a busy signal encountered? During peak and non-peak hours
How often is unexpected disconnection encountered? About once or twice a week
How often does connection "die out" and a reconnection is needed? About once or twice a month
Inactivity Timer: Apparently none
Session Limit: Apparently none
Peak Hour Download Speeds: 1.8 - 2.3K/sec
Non-Peak Hour Download Speeds: 2.2 - 2.7K/sec

Comments on download speeds and network connections:
Download speeds are somewhat lowered due to their advertising window that stays on top and pulls new ads a few times every minute.

Comments on E-mail Service:
I haven't gotten their e-mail to work period

Comments on Usenet Service:
They don't support Usenet.

Comments on Tech Support and Customer Service:
I haven't gotten a response to their e-mail tech support and I never called them because tech support is not a free call.

Additional Services Offered:
None

Services blocked off (i.e. IRC):
None

Additional Comments:
Their service is horrible, but you can't really complain cuz it's free. They get a 2 instead of a 1 for being free.

Overall Rating (1 to 12, 12 being best): 2